Desktop Support Engineer

The primary responsibility of the PC Builds Technician, is to image new desktops & laptops & prepare the equipment for the end-user. Support will require in-depth knowledge of PC Hardware, Desktop Operating Systems options & settings, Laptop Operating Systems & settings, & network functionality. In addition, intermediate knowledge of end-user applications is also required. The technician is the principal owner of the service request as well as the customer’s overall satisfaction. In instances where a request cannot be resolved, appropriate escalation processes must be followed. • Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded. • Ensure the builds process is followed for every build.

Job Responsibilities

• Ability to inherently understand when to change communication style and delivery to accommodate for technical, executive, clinical audience/customers. • Excellent listening, facilitation, and conceptual thinking skills • Ability to think critically, be self-driven and work autonomously. • Exceptionally strong customer service, interpersonal, presentation, and communication skills • Ability and desire to thrive in a very fast-paced, team-oriented environment • Ability to meet tight deadlines and multi-task, while executing projects in a fast-paced environment. • Strong attention to detail and organizational skills.

Job Skills & Qualifications

Required

• • AS or BA/BS in Computer Science or related field and/or combination of experience • Required: Comp TIA A+ • Desired: ITIL v3 Foundations Certification • Desired: MTA, MCSE, CNE

Equal Opportunity Employer

The EDH Global, LLC considers all applicants for employment without regard to gender, race, color, age, religion, national origin, citizenship, marital, veteran status, mental or physical disabilities and any other protected class in accordance with applicable laws, directives, and regulations of Federal, State, and local governing bodies.